Changes to Ship Passenger Terminal Circulation Flow to Streamline Activities at Tanjung Priok Passenger Terminal

Abstract

Sea transportation is a means of transportation that is in great demand by various groups of people in Indonesia. This is, of course, inseparable from the geography of this country, which consists of various islands and is dominated by the ocean, which makes sea transportation quite effective. The port itself is a supporting infrastructure in the process of sea transportation flows and is an important node in the circulation of goods as well as passengers (humans). In its service, the port certainly has basic and supporting facilities. The passenger terminal is one of the facilities with various activities regarding the arrival and departure of ships. The circulation that occurs in the flow of embarkation and disembarkation activities at ports is an important component that must be planned properly and clearly so that the impact that will be felt later is good, smooth, and orderly port services. Therefore, aspects of circulation and facilities at the port passenger terminal that function as support for passenger circulation must be able to fully support it and be efficient and effective. If the opposite happens, then it is not impossible that there will be irregularities that cause inconvenience to the passengers. Thus, changing the flow of passenger circulation is one way to overcome it, as is being pursued by the Port of Tanjung Priok. This study aims to determine the causes of changes to the flow of passenger circulation at Tanjung Priok Port and to measure passenger satisfaction with the port passenger terminal facilities as a support for the flow process. The research method used is descriptive analysis with a qualitative quantitative approach through direct observation, interviews, and questionnaires with passengers and related people at Tanjung Priok Port.