Analysis of User Satisfaction Surveys on the Performance of Graduate of the Fashion Education Study Program, Faculty of Engineering Surabaya State University

Abstract

The Bachelor of Fashion Education Study Program is one of the study programs that produces graduates who are ready to work, both in the academic and industrial fields. It is hoped that this research can be used as a reference in aligning user/stakeholder satisfaction with graduetes of  the world of work and can also be input for universities in aligning competencies and preparing the next graduates. The aim of this research is to determine stakeholder satisfaction with the performance of graduates of the Bachelor of Fashion Education study program. The type of research used in this research is descriptive to see the results of the study evaluation. This research uses a cross sectional approach based on the method of data collection. This research is a survey research because the data collection uses a questionnaire. Several supporting criteria for user satisfaction in this study include: integrity, field of expertise, English language proficiency, technology utilization, communication skills, teamwork, and self-development. The seven criteria used for assessment in this research, the category with "very satisfied" is found in the field of expertise at 90%, while the category of "satisfied" is related to English language proficiency at 26.6%. Overall, the user satisfaction level for graduates of the Bachelor's Degree in Fashion Education Program  is categorized as very satisfied, with a total percentage of 63.80% satisfied, 28.56% satisfied, and 7.6% with a satisfactory result.