Analysis of the Influence of Perceived Usefulness and Perceived Ease of Use on User Satisfaction in the Use of Learning Management Systems in Schools

Abstract

The use of the Learning Management System (LMS) in schools still encounters several challenges that may affect user satisfaction. This study aims to examine the influence of Perceived Usefulness and Perceived Ease of Use on User Satisfaction in the use of LMS. The research employed an explanatory survey method with a quantitative approach. Data were collected through questionnaires distributed to 106 twelfth-grade students majoring in Office Management and Business Services (MPLB), using proportionate stratified random sampling. The data were analyzed using multiple regression analysis. The findings reveal that Perceived Usefulness has a positive effect on User Satisfaction, Perceived Ease of Use has a positive effect on User Satisfaction, and jointly, Perceived Usefulness and Perceived Ease of Use have a significant positive effect on User Satisfaction, contributing 87.2% with a very strong level of correlation. The implication of this study highlights the need for LMS development through the enhancement of learning progress reports and task reminders, the provision of interactive user guides and quick search features, as well as the diversification of learning content formats to further optimize user satisfaction.