The Relationship Between Communication and Employee Performance Improvement Through the Quality Management System at PT Surya Buddi Utama

Abstract

This research is motivated by the fact that communication at PT Surya Buddi Utama has not been fully optimized, which has the potential to decrease employee performance. Communication is a crucial aspect in supporting the company’s objectives, particularly when viewed from the principles of the ISO 9001:2015 Quality Management System, which emphasizes the effectiveness and clarity of information. This study employed a quantitative approach by distributing questionnaires to 60 respondents and analyzing the data using a simple regression test to determine the influence of communication on employee performance. The findings reveal that communication at PT Surya Buddi Utama is categorized as effective based on the analysis of the ISO 9001:2015 Quality Management System, while employee performance is categorized as good under the same framework. Regression analysis further indicates a positive and significant influence of communication on employee performance. Therefore, more structured communication aligned with ISO 9001:2015 principles is required to enhance organizational outcomes.