SYSTEMATIC REVIEW: ORGANIZATIONAL BEHAVIOUR AND TEAM PERFORMANCE IN THE ERA OF TELEMEDICINE

Abstract

This study aims to systematically review the relationship between organizational behaviour and team performance in the era of telemedicine. A systematic review design was used, following the PRISMA 2020 guidelines. Literature searches were conducted through PubMed, Scopus, Web of Science, and ScienceDirect databases, using the keywords “organizational behaviour”, “leadership”, “team performance”, “telemedicine”, and “digital health”. Inclusion criteria were empirical studies (quantitative, qualitative, or mixed methods) published between 2015–2025, focusing on organizational behaviour or leadership in telemedicine and reporting findings on team performance. From 2,341 identified records, 28 articles met the eligibility criteria. The findings revealed that 78% of studies reported a shift to digital communication platforms, 70% emphasized the need for adaptive and innovative organizational cultures, and 82% demonstrated increased team efficiency when supported by infrastructure readiness, digital literacy, and transformational leadership. However, barriers included resistance to change, technological limitations, and decreased interpersonal closeness. In conclusion, adaptive organizational culture, effective leadership, and strategic digital communication are key determinants for optimizing team performance in telemedicine. Further research is recommended to develop leadership interventions and organizational resilience strategies to support digital transformation in healthcare.