Hospital Management Strategies For Improving The Quality Of Health Services

Abstract

This research aims to identify and analyze effective hospital management strategies in improving the quality of health services through resource optimization, leadership strengthening, technology utilization, and human resource management. The research method uses a descriptive qualitative approach with data collection techniques in the form of literature studies that include books, journals, and relevant references. Data analysis is carried out through the stages of data reduction, data presentation, and conclusion drawing to gain a deep understanding of the implementation of management strategies that support service quality. The results of the study show that the success of improving the quality of hospital health services is influenced by various interrelated factors, such as efficient budget planning, consistent implementation of standard operating procedures, and competency development of health workers through continuous training. The use of information technology, including hospital management information systems and telemedicine, has been proven to improve operational efficiency, speed up service processes, and expand service reach. The synergy between technology and competent human resources is the key in creating patient-friendly, responsive, and sustainable services, so that hospitals are able to meet community demands, increase patient satisfaction, and maintain competitiveness in the era of modernization of health services.