EXPLORING THE IMPACT OF OCB AND QWL ON EMPLOYEE PERFORMANCE AT SURYA TOSERBA KADIPATEN

Abstract

This study examines the effect of Organizational Citizenship Behavior (OCB) and Quality of Work Life (QWL) on employee performance at Surya Toserba Kadipaten, Majalengka Regency. The research applies a quantitative associative design with a causal approach. The population consists of 56 employees, all of whom were selected using simple random sampling. The study collects data through questionnaires, interviews, observations, and documentation, and analyzes them using multiple linear regression. The findings show that OCB and QWL jointly explain 54.7 percent of the variance in employee performance (R² = 0.547). Both variables exert positive and statistically significant effects, either partially or simultaneously. These results indicate that employees who demonstrate voluntary, extra-role behaviors and perceive favorable work conditions tend to achieve higher performance levels. The company should therefore strengthen both OCB and QWL in an integrated manner to enhance productivity and sustain organizational effectiveness.