WHEN WORK-LIFE BALANCE DRIVES THE DESIRE TO QUIT: THE MEDIATING ROLE OF BURNOUT AT PT X BANDUNG BRANCH

Abstract

This investigation seeks to verify the influence of work-life balance on turnover intention, with burnout functioning as a mediating variable among employees of PT X Bandung Branch. Turnover intention represents a critical concern within human resource management discourse, as it directly impacts organizational performance and operational stability while potentially precipitating actual employee separation. The escalating rates of unauthorized absenteeism and employee attrition at PT X Bandung Branch underscore the imperative of comprehending determinants influencing employees' organizational departure intentions. Although various programmatic interventions have been instituted to support employee well-being, challenges in employee retention persist and have intensified in complexity. This study assumes particular significance within the Indonesian organizational context, where achieving equilibrium between professional obligations and personal life domains has emerged as an organizational challenge amid expanding occupational demands. The research gap substantiating this investigation emanates from inconsistent empirical evidence regarding the relationship between work-life balance and turnover intention constructs. A quantitative verificative methodological approach was employed, encompassing 81 respondents determined through Slovin formula application from a population of 267 employees. Data acquisition was executed through literature review, interview protocols, and questionnaire administration, with subsequent descriptive and verificative analysis employing classical assumption diagnostics, correlation analysis, and path analytical techniques. The empirical findings indicate that work-life balance significantly influences turnover intention through burnout as a mediating mechanism. Partial effects analysis reveals that work-life balance exerts a statistically significant negative influence on both burnout and turnover intention constructs, while burnout demonstrates a statistically significant positive effect on turnover intention. Theoretically, this study advances understanding of burnout's mediating function; pragmatically, it provides strategic insights for enhancing employee retention effectiveness.