The Influence of Transformational Leadership on the Performance of Medical Personnel in BPJS Services at 24-Hour Inpatient Clinics

Abstract

Healthcare services within the National Health Insurance (JKN) framework through BPJS Kesehatan require high efficiency and quality. The 24-hour inpatient clinic, as one of the primary service providers, faces unique challenges in meeting these demands, where the performance of medical personnel serves as a key factor. Transformational leadership has been recognized as an effective strategy to enhance such performance. This review aims to examine the impact of transformational leadership on the performance of medical personnel within the framework of BPJS services at 24-hour inpatient clinics. The method used is a frameworkatic review of 10 articles, consisting of 5 international journals and 5 recent national journals (2018-2024). The findings reveal that the four dimensions of transformational leadership-idealized influence, inspirational motivation, intellectual stimulation, and individualized consideration-exert a considerable influence on improving medical personnel performance. This influence is mediated by factors such as commitment to the organization, workplace satisfaction, and self-efficacy. In the specific BPJS context, transformational leadership helps medical personnel manage workload pressures and administrative demands by cultivating a sense of ownership and shared purpose. It is concluded that implementing transformational leadership is a crucial strategy for clinic management to enhance medical personnel performance, which ultimately impacts the quality of BPJS services. Suggestions include leadership training for clinic leaders and further research using qualitative strategyes to explore its practical application in depth.