The Effect Of Human Resource Digital Applications For Healthcare Industry: A Literature Review

Abstract

Digital transformation has significantly reshaped human resource management (HRM) practices in the healthcare sector. This study aims to systematically review the literature on the adoption of digital applications in healthcare HRM and their implications for organizational performance and service quality. The research method applied is a literature review of articles published between 2020 and 2025 retrieved from Scopus, PubMed, Web of Science, and Google Scholar. Findings indicate that digital HR applications, including e-recruitment, digital attendance systems, HR analytics, and e-learning platforms, enhance operational efficiency, administrative transparency, workforce competency development, and evidence-based workforce planning. Moreover, HR digitalization indirectly improves patient care quality through better staff retention, job satisfaction, and the promotion of a continuous learning culture. Nevertheless, this review also highlights challenges such as limited infrastructure, healthcare workers’ resistance to technology adoption, data security issues, and digital literacy gaps. Therefore, successful implementation of HR digitalization requires supportive policies, targeted training strategies, and system integration to maximize its benefits for the healthcare sector.