THE INFLUENCE OF LEADERSHIP STYLE ON THE PERFORMANCE AND JOB SATISFACTION OF HEALTHCARE WORKERS IN HOSPITALS: A SYSTEMATIC REVIEW

Abstract

The performance and job satisfaction of healthcare workers are crucial factors in ensuring the quality of hospital services. However, various studies show that the performance of healthcare workers is often influenced by suboptimal leadership factors, particularly in terms of communication, motivation, and empowerment. This study aims to analyze the influence of leadership style on the performance and job satisfaction of healthcare workers in hospitals through a Systematic Literature Review (SLR) approach. The literature search was conducted on the PubMed, ScienceDirect, and Google Scholar databases using the keywords “leadership style,” “healthcare workers,” “job satisfaction,” and “performance.” From the selection results based on inclusion and exclusion criteria, eight final articles were obtained and analyzed descriptively and thematically. The analysis showed that transformational and participatory leadership styles consistently had a positive and significant effect on improving the performance and job satisfaction of healthcare workers. Supportive and communicative leadership styles were proven to be able to create a conducive work environment, increase motivation, and strengthen team collaboration. The implications of this study emphasize the importance of developing leadership competencies in the health sector to support organizational effectiveness and the sustainability of hospital services.