THE QUALITY OF HUMAN RESOURCE MANAGEMENT AND ITS IMPACT ON HOSPITAL OPERATIONAL PERFORMANCE AND GROWTH: A LITERATURE REVIEW

Abstract

Digital transformation in healthcare has emerged as a key driver in enhancing hospital service efficiency and accessibility. This study presents a systematic literature review evaluating the implementation of digital technologies—including electronic medical records (EMRs), telemedicine, mobile health applications, and artificial intelligence (AI) within hospital settings. The findings indicate that digitalization significantly reduces administrative burdens, accelerates clinical processes, and extends service reach to vulnerable and remote populations. Moreover, digital tools foster patient engagement through greater transparency and two-way communication. However, challenges such as the digital divide, limited infrastructure, and data security risks remain critical concerns. Therefore, a comprehensive strategy involving technological investment, workforce training, and adaptive policies is essential to ensure inclusive and sustainable digital transformation. These insights offer a valuable foundation for policymakers, hospital administrators, and healthcare professionals in building more resilient and future-oriented health systems.